COVID19 - Status - Processing times - Store Hours - ECBlend Facilities - More

To our Valued ECBlend Customers, 

 

[JUMP TO RETAIL STORES HOURS DURING COVID19] 

UPDATES 5/18/20:   (Note: Pickup orders are shipped from Oregon twice weekly to stores) 

    • Oregon Stores OPENED for inside sales and curbside pickup
      • Find a store near you - Stores and Maps
      • Order online for free delivery to store for pickup curbside
    • McAlester, Oklahoma Store RE-OPENED for Inside Sales or Curbside Delivery
      • Find a store near you - Stores and Maps
      • Order by Phone (918-302-0044) or 
      • Order online for free pickup in store anytime
    • Shawnee, Oklahoma Store RE-OPENED for Inside Sales or Curbside Delivery
      • Find a store near you - Stores and Maps
      • Order by Phone (405-214-0033) or 
      • Order online for free pickup in store anytime
    • Wisconsin Stores OPENED for inside sales and curbside pickup
      • Find a store near you - Stores and Maps
      • Order by Phone (St Croix Falls 715-483-1799) (Wausau 715-841-0033)
      • Order online for free delivery to store for pickup curbside
    • Nevada Stores 5/11/20 OPENED for inside sales and curbside pickup (Customers required to wear face covering for phase I)
      • Find a store near you - Stores and Maps
      • Order by Phone (North 775-410-8375) (South 775-851-1182)
      • Order online for free delivery to store for pickup curbside
    • Washington Stores will remain closed until further notice

 

ORDER PROCESSING UPDATE:  Current Processing Times:  4-6 days.  As of 6/4/2020 we continue to be short staffed in our production facility due to COVID19, and are experiencing an increase in orders due to some states closing retail stores, we are experiencing increased processing times.  Basically we are gradually getting further behind, but are putting on additional overtime and weekend shifts.  Please keep this in mind when ordering.

We are hiring!  If you are an experienced mixologist or a quality control specialist in this industry, please send an email to Hiring@ecblend.com   (Experience is required for mixology positions.)   If you are looking for temporary work for any  position (mixology, quality control, kitchen, lab, shipping), please apply to Elwood Staffing in Medford, OR  and Confident Staffing.  Let the agency know you are applying for ECBlend Flavors.

NOTE: Social Distancing is mandated throughout our facility.  You may be required, in addition to social distancing and wearing standard PPE, to wear a mask.

  

WE APPRECIATE YOUR HELP

Order bigger bottles:  If you normally order 15ml-30ml weekly or every couple of weeks, please consider ordering larger bottle sizes (60ml preferably) to help cut down mixing times. 

 

Plea from Customer Service:  COVID19 isolation is taking its toll on folks, and that is completely understandable!  Please remember when calling or chatting our customer service, that our employees are working tirelessly to answer your questions, address your concerns and assist you in the best possible way (and often doing it from their homes).  The delays we are experiencing are out-of-their control.  A Customer Service Representative can tell you when your order is expected to ship, but cannot speed it up.   Every order is processed first-in-first-out.  

 

We appreciate you!  Our customers are our most valuable asset, and we know it. Please know we are doing everything we can to keep our processing times to a minimum.  

 

Thank you for being our customer!

 

 UPDATE: 5/18/2020:  As more states implement business closures and re-openings, the following are immediately impacted:
 
 
For all Retail Stores:  All stores are open for BOTH inside sales and curbside delivery.  Social Distancing is in effect in all stores.  Please honor the requests of the store associates in maintaining these guidelines.  Thank you!
    • Guidelines for stores that are OPEN:   Stores are open, however, all employees are implementing Social Distancing -
      • Employees are maintaining the 6 ft requirement with customers and other employees. 
      • Smaller Stores maximum customer occupancy: 2 persons at a time.  Must maintain Social Distancing.

 Online Ordering: Production departments (mixing, shipping) are short-staffed.  Orders are currently processed within 4-7 days.  Please expect further delays and know we will always do our best and are doubling our efforts during this difficult time, while maintaining the safety of our employees.   

5/18/2020
The health and safety of our employees and customers is our top priority each and every day. As we all work with the challenges of the COVID-19 virus, please know that
ECBlend is committed to continue to deliver our products with the best service we can during this time.
 
 
We have put policies in place that protect the health of our employees and reduce the risk of virus introduction or spread. Employees with personal need to work from home can do so in most cases.  Additional measures such as increased sanitization of common areas as well as stringent visitor protocols have been implemented to ensure the safety of our staff.
 
PACKAGES
“Is that package safe to touch?”  From the WHOYes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low. 
 
RETAIL STORES:
All ECBlend Retail stores will remain open for business during their normal business hours. If required, we may make modifications to store hours and staffing levels.  Store employees are instructed to practice social-distancing and implement sanitization protocols.
 
PRODUCTION FACILITIES (E-Liquid Manufacturing)
Our Production Facilities are operating with approx 90% of our staff.  We have sent home our most at-risk employees until April 1 2020 as recommended by the CDC and WHO. These employees are in both our mixing and shipping departments. Although we expect minimal impact, please keep this in mind when ordering.
 
SALES AND CUSTOMER SERVICE
Our Sales and Customer Service employees (CSR) will be remotely working from home.  Our telephone support will be Call-Back only during this time. 
CSR's will check voice mail every 1-2 hours and return your call as soon as they can. 
 
Alternatives are ONLINE CHAT (LIVE chat M-F 9am-4pm) or leave a Help Desk Ticket and a CSR will respond by email as soon as they can. 
You may leverage our self-help options for all non-urgent business questions through our online knowledgebase at ECBlendFlavors.com HelpDesk.

 
ACCOUNTING
Our Accounting office will be open.  Please leave a message and your call will be returned as soon as they can.
 
ADDITIONAL MEASURES
We have taken a number of additional measures to further protect our employees and those we serve. These include the following:
 
•Increasing our already rigorous cleaning and sanitization protocols
 
•Closely monitoring the health and well-being of employees
 
•Following recommended guidelines from the Centers for Disease Control (CDC), the World Health Organization (WHO) and other government officials
 
•Continuously monitoring the situation and implementing additional measures as needed, such as modifications to store hours and staffing levels
 
 
Thank you in advance for your understanding as we navigate this challenging environment. We will continue to monitor this situation and do everything possible to deliver the performance you entrusted in us while maintaining the safety of our employees.