Custom Naming your creation

Naming a Create Your Own E-Liquid is an added feature that we are pleased to present to our customers, however, names may be restricted or eliminated by ECBlend at any time.

• We will include any reasonable text you request up to a maximum of 15 letters.
• Words commonly known as vulgar, offensive, controversial or copyrighted words will be changed.
• Names of ECBlend products and names with the word "Dragon" in it will be changed.
• ECBlend staff will use their own judgement as to shortening the words depending on the space on the label.

WARRANTIES AND RETURNS 

E-Liquid Returns

Due to the personal nature of the product, ECBlend is unable to accept returns on E-Liquid products.  Taste is subjective to an individuals taste and variables of different devices, including temperature/wattage preferences. We are unable to offer returns, refunds, or exchanges on E-liquid products.  We highly recommend trying a 5mL sample bottle of E-Liquid to find out if it is good for your personal tastes. See our E-Liquid Satisfaction Guarantee below.

E-Liquid Satisfaction Guarantee

Applies to Non-Custom E-Liquid only*:  We know you will love many flavors from ECBlend and we want you to feel comfortable with trying as many 5mL samples as you are interested in.  If you are not happy with your sample, let us know.  We will credit your account with the cost of the E-liquid sample so you may try another flavor on us!  

*Applies to 5mL sample bottles only.  Must be ordered without customization and with the recommended flavoring settings shown on the website (extra flavor is no charge).  Credit will be applied as store-credit only and is non-refundable.  Shipping charges are not eligible for credit. Max of 1 credit per flavor.  Steeping: If you have received your flavor fresh, allow it to steep for 14 days.  

Hardware Returns

Manufacturer’s Warranty after 14 days:  Many hardware manufacturers offer their own product warranty.  If you experience an issue outside of the 14 day return period offered by ECBlend, please contact the manufacturer for additional information.  Keep all packaging and inserts of the product for 30 days.  Some vendors require all included materials to be sent with the product return.  

Returns to ECBlend within 14 days:  For sanitary and safety reasons, we do not accept returns on the following items if they have been opened: Atomizers, clearomizers, cartomizers, replacement coils, pods, drip tips, batteries, and rebuildable accessories.

Contact Customer Care if you require a Return Merchandise Authorization number for defective hardware.  Hardware items may be returned within 14 days of delivery date covering any manufacturers defect.   Items found to be Dead on Arrival (DoA) must be made within 48 hours of the delivery date.

Any other type of damage caused by mistreatment or misuse of the product will not be accepted. After 14 days, please contact the manufacturer of the product for return/warranty information (See warranty insert in product packaging).  Products that have been used and are damaged, scratched, dented, or have visible wear and tear will not be accepted for returns.

Returned items are tested by ECBlend.  Products damaged by user error or modification of the product may be returned at the customers expense.  Products in working condition are not eligible for return or exchange.

Return Merchandise Authorization: 

All returns must be pre-authorized by our Customer Service Department. An RMA number will be issued for authorized returns. Returns received without a valid and authorized Returned Merchandise Authorization (RMA) number will either be disposed of, or returned at the customers expense.

RMA's expire after 30 days, items received after 30 days will not be processed and may be disposed of, or returned at the customers expense.

If you have an issue with your order, please contact Customer Service using the chat window at the bottom of our website, through our Help Desk (https://helpdesk.ecblendflavors.com), or by telephone (541) 393-9840. Including images and detailed videos with your initial Help Desk ticket may expedite the troubleshooting process.

Please note that Customer Service may request images or video to assist with troubleshooting the product before approving a return. Including images or video detailing the issue with your Help Desk ticket may expedite your claim.

Exchange: Unopened, unused items may be eligible for exchange in the form of store credit only. Eligible products must be unopened and in unused condition may be returned within 30 days with a valid authorized Returned Merchandise Authorization (RMA) number. Return shipping cost will be the responsibility of the customer. Items returned in unacceptable condition will be held without refund and returned at the sender’s expense. The initial cost of shipping incurred during the original purchase is not eligible for refund or credit at any time.

Incorrect Item Received: In the unlikely event that you should receive an incorrect item, contact Customer Service for assistance and return authorization for replacement. Once the item has been received and processed, the correct item will be shipped out to you at no charge.  All items received incorrectly must be returned unopened.  If the item has been opened, it is not eligible for return.