USPS shows my package as DELIVERED, but I have not received it
DELIVERY CONFIRMATION is not true tracking: Your order was shipped via USPS Mail with Delivery Confirmation, NOT Tracking, which means that unless the package is scanned at delivery stops along the way to its destination, there will often be no update on the status until the package is physically delivered to you. Most often, Delivery Confirmation only updates when the package is delivered, simply as proof of delivery, so it's just a matter of being a little patient until your order arrives.
LOST or MISDELIVERED
Please remember that if your package is lost or misdelivered, USPS (US Postal Service) lost the package, not ECBlend. We desire all packages to arrive timely and in good condition to our customers. Once we hand it off to the Post Office, we have no control over the package and no control over USPS.
USPS insurance is offered during checkout. This is a service of the Post Office and not ECBlend. If your package is lost, paid insurance is required to file a successful claim with the Post Office.
STEPS TO TAKE
CHECK YOUR SHIPPING ADDRESS on your account and invoice
CHECK WITH OTHERS
CHECK WITH THE POST OFFICE
START AN INVESTIGATION
FILE A CLAIM
Please remember that if your package is lost or misdelivered, USPS (US Postal Service) lost the package, not ECBlend.
|Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. We highly recommend purchasing a 5ml sample bottle of eLiquid to find out if it is good for your personal tastes.|
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